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Frequently Asked Questions


09:00 – 18:00


09:00 – 18:00


09:00 – 18:00


09:00 – 18:00


09:00 – 18:00





If you have an urgent enquiry, please call us on 020 3744 2333 and leave a message. We will get back to you as soon as we can.

By phone

020 3744 2333

By email

By post

53 Tenter Road
Moulton Park Industrial Estate


You can also talk to us on our live chat. Simply click the speech bubble on the bottom right of your screen and we’ll be happy to assist you.

If you want to order a stock item, simply place your order through our website.


For printed lanyards, please email us at or call us on 020 3744 2333 for a fast quote.

We accept a number of different payment options like debit/credit cards, PayPal, and bank transfers. You can also set up a credit account (subject to authorisation). If you’d like to do so, please contact us.

Go to Photo ID Cards and select your quantity, then checkout as normal. Once you have completed your order, please email us all of the information you would like on your cards. Don’t forget to quote your order number!


If you require more than 250 cards or want to order cards with programmed technology, please contact us for a quote.

For new designs, there is an initial one-off fee of £30 to cover artwork and database setup. After that, it is a minimum of £1.50 per card – depending on print type.

Once you’ve told us roughly how you’d like your cards to look, you can send us any artwork, logos or banners that you’d like included in your design. We will communicate with you until you’re happy with our digital proofs, and then we’ll go ahead with printing.

Please email all pictures and information such as names and logos to and quote your order number.


Once your design is confirmed, we will send over a spreadsheet template for you to input all the information for printing. Here, you’ll be able to tell us all the information we need for the personalised fields on your cards, and once complete, send to, quoting your order number.

Plastic-ID is registered with the information commissioner’s office and strictly follow data protection laws. All information that you have given to us will be stored on a password protected internal network, and will be removed after the necessary period.


If you wish to have your data removed, please email us and it will be arranged.


Please note that we keep a backlog of recent Bureau data in the event of any necessary reprints.

After your initial order, we will store your design so it’s ready to be used again. All you need to do is email us at with the information you want to be printed, and we’ll get to work.

All orders for stock items received before 3.00PM will be dispatched the same day.


If an item is out of stock, we will notify you with shipping times.


Please note that your order will be delivered during office hours and will require a signature upon arrival.


If you would like us to deliver your order to an offsite location, please detail how to get your delivery to you, as well as giving us a name and contact number for the person on-site.


If you require delivery to secure locations, please inform us of any security procedures for delivery.

UK (including Northern Ireland)


We use UPS Standard, which typically arrives the next working day with a fee of £6.50 and VAT on each order.


If you need your order urgently, you can choose UPS Express for arrival the next morning, or UPS Express Saver for guaranteed next working day delivery. Fees will be calculated at checkout.


Weekend delivery


If you require weekend delivery, please call us to arrange this.


If you are local to Northampton then you are welcome to collect from offices. Please call prior to arrival to confirm your order is ready for collection.

Due to the worldwide differences in border charges, we cannot guarantee that all customs fees are paid and therefore we will not be responsible for any local customs charges that your items may incur.

Please contact us and we will help to rectify the issue quickly.

Please call us on 020 3744 2333 or email us at quoting your order number and detailing the issue. We’ll investigate and get back to you within 24 hours.

Please note that all items deemed non-faulty will be subject to a restocking fee of 20%. Items that are found to be non-compatible by you will also be subject to a 20% restocking fee.


All shipping charges are non-refundable.